Privacy, Compliance & Service Level Agreement

Your Privacy is Protected

We've built every layer of our service around keeping your streaming activity private and your connection fast.

Private Proxy Included — No VPN Needed

Every account includes a dedicated private proxy. Your ISP uses Deep Packet Inspection (DPI) to identify streaming traffic — our proxy encrypts and tunnels your stream so your ISP sees only encrypted data. No separate VPN subscription needed.

ISP Throttling Bypass

ISPs throttle streaming during peak hours — especially evenings and major sports events. Our proxy prevents your ISP from identifying IPTV traffic, so they can't selectively slow your connection. Users report 40-60% speed improvements during prime time.

Zero-Log Policy

We don't log your viewing history, IP address, connection timestamps, or any personally identifiable streaming data. What you watch is your business — we provide the infrastructure, not the surveillance.

Encrypted Connections

All streams are delivered over encrypted channels. Combined with our proxy layer, your connection is invisible to ISP deep packet inspection. Even on public Wi-Fi networks, your streaming traffic remains fully protected.

No App Store Dependency

We provide APK downloads directly — no reliance on Google Play or Apple App Store that can suspend IPTV apps for copyright reasons. Your access is never at risk of an app store policy change. Sideload on Firestick, Android TV, or any Android device.

Account Security

Your Xtream Codes credentials are unique and never shared. We don't oversell accounts or share IP pools. Secure payment processing with no IPTV-related labels on your bank statement — complete financial privacy.

Service Level Agreement

Concrete guarantees backed by infrastructure — not empty marketing promises.

99.9%
Uptime Guarantee

Redundant server clusters across multiple regions with auto-failover. Planned maintenance windows communicated 48h in advance.

<8ms
Latency SLA

BGP Anycast routing connects you to the nearest edge server automatically. Average response time under 8ms — critical for live sports.

24/7
Priority Support

WhatsApp and Telegram support with average response time under 15 minutes. Dedicated channels for resellers and premium plan holders.

<50ms
Auto-Failover

If a server goes down, your stream is rerouted to a backup node in under 50ms. You don't notice — the failover is invisible and automatic.

7-day
Money-Back Guarantee

Not satisfied? Full refund within the first 7 days, no questions asked. We also offer a free 48-hour trial so you can test before committing.

No lock-in
Cancel Anytime

Monthly billing with no long-term contracts. Cancel anytime from your dashboard. We recommend 1-3 month plans — never commit to 12 months with any IPTV provider.

Frequently Asked Privacy Questions

Honest answers to the questions our customers actually ask.

Can my ISP see what I'm watching?
Without protection, yes — ISPs use Deep Packet Inspection (DPI) to analyze your traffic and can identify streaming activity. With our included private proxy, your ISP sees only encrypted data and cannot determine what you're watching, which app you're using, or which servers you're connecting to. This also prevents ISP throttling of your streaming traffic during peak hours.
Do I need a separate VPN?
No. Every IPTV Hub account includes a dedicated private proxy that handles encryption and ISP bypass automatically. A VPN would add unnecessary latency (20-50ms extra) which is bad for live sports. Our proxy is optimized specifically for streaming — faster than any consumer VPN while providing the same privacy benefits.
Is my payment information secure?
Absolutely. We process payments through secure third-party gateways. No IPTV-related labels appear on your bank or credit card statement. We never store your full card details on our servers. Multiple payment methods accepted for maximum flexibility and privacy.
What happens if the service goes down?
Our infrastructure uses redundant server clusters with auto-failover in under 50ms. If a primary server goes down, your stream is automatically rerouted to a backup node — you won't even notice. For planned maintenance, we notify all users 48 hours in advance and schedule during off-peak hours. Our 99.9% uptime SLA is backed by service credits if we fall short.
Should I commit to a 12-month plan?
We recommend starting with 1-3 months with any IPTV provider. This gives you enough time to test quality during different events and peak hours. We offer monthly billing with no lock-in — cancel anytime. Our 48-hour free trial lets you test everything before spending a single euro.

The Compliance & Legal SLA infrastructure is designed for scale. By leveraging Anycast BGP and edge-caching technologies, IPTV Hub Space guarantees 99.9% uptime for commercial streaming environments.

Architecture and Latency

Unlike traditional streaming, our programmatic approach ensures that streams are routed through optimal Tier-1 transit providers. This eliminates the ‘freeze’ phenomena commonly associated with overloaded servers. Our multi-homed datacenter topology continuously monitors egress saturation.

Infrastructure Modularity

Our microservices architecture allows us to independently scale the authorization, stream delivery, and load-balancing layers. If a particular edge node experiences stress, our automated failover migrates active connections seamlessly.

Ready to integrate? Explore our deployment guides or connect with our technical routing team to provision your node today.